RuneScape Criminal - White 11oz Ceramic Mug

If you’re not satisfied with the quality of the products your received, get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution. 

Color consistency

We use the same print machines, paper types, and work processes at our print partners to minimize color variations. Having said that, printing is a chemical process and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.

Returns

We currently do not support returns due to the fact that the products you order are personalized and made specifically for each order.